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Aftercare Instructions

Hard Surface Repair Aftercare Instructions

Immediate Care (First 48 Hours)

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•   Do not touch or place any items on the repaired area.

•   Avoid cleaning the surface or exposing it to water, moisture, or heat.

•   Allow the repair to fully cure and harden before resuming normal use.

Long Term Care 

•   Avoid abrasive cleaners or scrubbing pads. Use only a soft cloth with mild, non-abrasive soap if cleaning is necessary.

•   Do not use strong chemicals like bleach, acetone, or ammonia near the repaired area.

•   Be cautious with heat: Avoid placing hot pans, hair tools, or other heat sources directly on the repair.

•   Prevent impact or stress on the area-do not stand, sit, or place heavy objects on it.

Ongoing Maintenance

: Clean gently: Use a non-abrasive sponge or soft cloth with a mid cleaner.

Avoid dragging heavy objects or sharp tools across the surface to prevent scratching or damaging the repair.

•   Use heat protection: Always use trivets, mats, or coasters to protect the surface from hot items.

•   Inspect regularly for signs of wear-contact us if any issues arise.

Important Notes

• The repaired area is durable, but like all surfaces, it requires care.

 

Color matching is done to the closest possible shade, but slight variation may be

visible under certain lighting.

Repairs may not be as resistant as the original material—treat the area with extra

care to extend its life.

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Repair Warranty

Effective from the Date of Completed Repair

Good As New warrants that all domestic and on-site hard surface repairs—including but not

limited to surfaces such as worktops, tiles, walls, floors, and stone will be free from defects

in workmanship and materials under normal domestic or site use. The warranty coverage will be

dependent on the repair and can range from 1-3 months. This will be disclosed on a case by

case basis.

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At the point of agreement you will be quoted on the following:

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Standard repair: Aim to get the closest possible match and it should blend quite well although no repair will be sold as Invisible as it is not a factory finish.

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Improvement Repair: The initial damage may be quite severe and the repair would be to mainly focus on improving and resealing the damage, this is sometimes a temporary solution to buy some time until item is replaced, 30 day warranty only will apply unless stated otherwise.

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Inspection: When inspecting your finished repair please follow the trading standard rule of viewing from at least 1 meter and no usage of torches, the final finish can vary from different angles as lighting in a room can change through the day or over time if searching for the repaired area. we aim to make the most obvious angle hidden which is directly in front. 

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What’s Covered:

● Delamination, lifting, or failure of repair materials due to poor workmanship

● Colour matching failure clearly due to application error

● Cracking or deterioration directly caused by improper repair process

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What’s Not Covered:

● Damage caused by misuse, impact, water ingress, chemicals, or improper cleaning

● Wear and tear from normal use, particularly on high-traffic or high-impact areas

● Movement or subsidence of underlying surfaces after the repair due to environment 

● Repairs modified or tampered with by others post-service

● Cosmetic issues that were pre-existing and not part of the agreed repair scope